Knowledge Base

Knowledge Base
Technical Support

Homini Runt Kit: error 301

Problem: "GetSerial Futronic failed"

The system displays this message when you try to log into the Runt.

Solution

1. Verify that the finger scanner is connected.

2. Check the status of the USB ports on your computer.

If the problem persists, reinstall the component software following the instructions in the manual, on the download page of this portal you can find the respective links to the manual and the Homini Runt Kit installation software.